Terms of Use
This website was created by the company “KARPONTINI BROS – NAXIAN MARBLES Unl.” under the brand name “OTO marble light”, based in Kinidaros Naxos, P.C: 84302, email: sales@otomarblelight.gr , tel: +30 6974257744 (hereinafter “the Company”), which is also its manager.
The use of “www.otomarblelight.gr” is governed by these general terms, which the visitor/user is required to read carefully, as the use of the website will be deemed unconditional acceptance. If the visitor/user does not agree with the terms of use hereof, he or she must not use the services and content of the website.
These Terms of Use may be revised and updated at any time and without notice. The visitor/user is requested to periodically review the terms of use of the website, as its continued use will be deemed acceptance of the respective modifications.
Intellectual Property Rights
All content on this website, including, but not limited to, texts, graphics, images, photographs, videos, sounds etc. (hereinafter referred to as “content”) constitute the intellectual property of the Company and is protected as such by applicable national, community and international law.
The content of the website is available to the visitor/user/client for personal use and is subject to change without notice at the Company’s discretion. In the event the visitor/user wishes to make any other use, prior written authorization by the Company is required.
It is strictly prohibited for all visitors/users/clients of the website to use for commercial purposes, copy, reproduce, republish in any way the content of the website, in violation of these terms.
Should you have any questions or concerns about the right to reproduce any part of the content of this website, as well as about content reproduction authorization applications, the visitor/user may contact us at light@otomarblelight.gr.
The website may, among other things, provide a hyperlink to third party websites that have full control over the content posted on these, and hence the full responsibility for the security of their websites, the legality and validity of their content and services.
Products, services, and third-party content that may appear on the website constitute intellectual and industrial property of third parties, who are responsible for the recovery of all claims, in case other persons’ rights have been violated, such as intellectual and industrial property rights etc., expressly excluding any liability from the Company concerning the content or security of these websites.
Personal Data Protection
The Company does not collect and process personal data of visitors/users of the website.
Limitation of Liability – Disclaimer
Under any circumstances, including negligence, shall the Company, be liable to you for any kind of harm the visitor/user suffers from while browsing the pages, using services, options and content of the website, which he or she visits on his/her own initiative while being aware of these terms.
Moreover, the Company does not warrant that the pages, services, options and contents will be provided without interruption, without errors, that all mistakes will be corrected or that all queries will be answered.
Similarly, the Company does not warrant that the website or any other related website or servers through which the content becomes available to the visitor/user is provided without “viruses” or other harmful components. The cost of possible modifications or support services is borne by the visitor/user and by no means by the Company.
Visitor/User Responsibility
The visitor/user of the website shall assume responsibility for any harm caused to them by wrongful or unfair use of the services of this website. For any harm or non-material harm caused by our services, posting, publication or disclosure of any content on the part of a visitor/user, the visitor/user is solely responsible for fixing it.
Order cancellation
When you place your order through the e- shop you have the option to cancel your order on the same day you placed it. You have a right to cancel your order for any item purchased on this website at any time before the goods are dispatched, You can direct call at +30 6974257744 or email at sales@otomarblelight.gr and we will take care of your cancelation.
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@otomarblelight.gr
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@otomarblelight.gr
Shipping
To return your product, you should email us at sales@otomarblelight.gr
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
*We are unable to issue refunds for packages that are shown as delivered but not received.